Thank you for your inquiry about our shipping policy. We are pleased to inform you that our company provides worldwide shipping via FedEx to all countries, with the exception of North America. We pride ourselves on our swift delivery service, and most international orders are completed within 5 to 7 business days after the order has been placed. Please note that additional customs clearance fees may apply based on the regulations of each specific country. We also offer free shipping for purchases exceeding $200. We appreciate your business and thank you for shopping with us
Thank you for your question about tracking your order. After you've placed your order, you will receive a confirmation email that includes the shipping details and a tracking number. You can use this number to monitor the progress of your delivery on the FedEx website or other package tracking services. If you do not receive your order within 7 working days, please contact us through the inquiry form on our site. We will then directly track your delivery and provide assistance. We appreciate your business and thank you for choosing us
Thank you for your question about international shipping. Yes, our company does provide international shipping using FedEx International Express. However, please note that there may be some regions where delivery is not available. In such cases, we will inform you about the order cancellation via email. Rest assured, if your order cannot be shipped, any card payment or PayPal payment you have made will not be processed or will be fully refunded. We appreciate your understanding and thank you for shopping with us.
Thank you for your question regarding our return policy. We value your business and aim to ensure that you're satisfied with your purchase. In the case of cosmetics, we accept returns for items that have not been opened. If you've received an incorrect product, please get in touch with us, and we will ship you the correct item. However, please note that we do not accept returns due to a change of mind or simple buyer's remorse. We appreciate your understanding and thank you for shopping with us
Thank you for your question about returning a product. If you wish to return an item, please get in touch with us through the messenger feature on our website. Please note, however, that internationally shipped items that have been cleared by customs cannot be returned. In such cases, we would proceed with a refund and request that you dispose of the product. We appreciate your understanding in this matter. Thank you for choosing to shop with us.
Thank you for your question about product exchanges. Yes, exchanges and refunds are possible at any point up until the product delivery process has begun. However, once international shipping has started, it becomes challenging to exchange products due to logistics. Therefore, we encourage you to reach out to us as soon as possible if you have any concerns or change your mind about your order. Thank you for shopping with us.
If you have any questions or inquiries about our products, please don't hesitate to get in touch. You can leave us a message via our website messenger or through our 'Contact Us' page. We're committed to providing excellent customer service and aim to respond to all inquiries within 24 hours. Thank you for choosing to shop with us
Thank you for your question about discounts and promotions. You can apply any available discount codes directly in the checkout process before making your payment. If a discount coupon is displayed at the top of our website or on the cart page, you can simply copy and paste it into the appropriate field during checkout. We appreciate your business and thank you for choosing to shop with us
Thank you for your question about applying a coupon code to your order. Once you've added items to your shopping cart and moved to the checkout page, you'll find a designated field to enter your coupon code. If your order qualifies for a discount or promotion, the code will be automatically applied. If the coupon code doesn't seem to apply automatically, you can manually enter it into the provided field. Should you encounter any difficulties, please don't hesitate to contact us for assistance. We appreciate your business and thank you for shopping with us.
Thank you for your question regarding our discount policy. Typically, our discounts and promotions do not stack or overlap. However, there may be certain instances where multiple discounts or promotions are applicable simultaneously. If this is the case, they will be automatically applied on the payment page after you've added the product to your cart. We appreciate your business and thank you for shopping with us
Thank you for your interest in our products. We're committed to providing you with the information you need to make an informed decision about your purchase. Could you please provide more details about the product you're interested in or the specific information you're seeking? We're here to assist with any questions you have about our product range, including details about ingredients, usage instructions, or anything else you might want to know. Your satisfaction is our top priority. Thank you for choosing to shop with us.